Shipping and Returns
All piece(s) are shipped within 3 days of order. Most orders are shipped via UPS ground within 1 to 2 days.
Our utmost care is given when packaging these pieces for shipment. Every effort is made during the packaging process to prevent damage during shipping. If you receive a damaged piece, please contact us within 5 days of receipt for an exchange or refund.
Customer satisfaction is very important to us. If you are not happy with the piece you receive, it may be exchanged or returned within 5 days of receipt. The customer shall be responsible for shipping costs due to returns and exchanges. Due to the uniqueness of each piece, it may not be possible to provide an exact replacement in the event an exchange is required. Exchanges may consist of a similar style piece of equal or less value.
Terms and Conditions
When you purchase piece(s) from Jen's Ceramics, LLC, you agree to hold Jen's Ceramics, LLC and its Members harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the piece(s) purchased. All pieces offered on this site are provided "as is" and without warranties of any kind, whether express or implied. We reserve the right to update these policies at any time.
Customer Privacy is very important to us. We do not share or sell any information provided to us by our customers.